The messages be worse and the climate index will definitely continue to fall. There remain three variants of the reaction of the study of behavior. And everybody has to decide for one. Escape paralysis or attack how do they behave? And guess, what option is selected the most. No, it’s not the escape, not the assault. It’s paralysis, paralysis is caused by anxiety.
The paralysis is also the alternative to rational best to explain themselves and others. Yes doing nothing, waiting for. Strategically, so to speak. You do nothing wrong, but nothing real. But regardless how your decision this decision nobody passes. No Board, no leadership, no sales and no consumer.
Paralysis and gridlock will cause even the activities that were done by employees with lots of fun, be adjusted or ignored. Customer care, for example, advice and service. Now, where our customers ourselves as experts on urgently need, let them down many responsible? Fearing unpleasant questions and because they often not learned with unsatisfied customers to go around. Still stands in the rain, double the customer I imagine how I react as a customer, when the usual care fails or the performance of the company. How much I wish me, that the roofing his offer to, that he had made me a month ago. But he doesn’t. It is him because it was anyway too expensive, unpleasant, it even still exist? Or my Bank Advisor. Twice a year he called me and asked – mostly awkward – if he could do something for me. But he phoned at least. I haven’t heard from him for months. Even the calls of lottery sellers or my telecom providers have decreased. Whether because the budgets for the outsourcing of call centre services also were cut? The call center industry vigorously asserts the opposite. Summary: it is noticeably quiet in the sales landscape. In the entire distribution landscape? No, not in the entire distribution landscape. Some have understood it and get started! As similar as the tireless Gauls in the Asterix books, so there are companies that continue to make also thank God. Businesses that have understood that there are still customers, who buy the issues that were in companies and in private before the crisis there, a solution still require more simple and comprehensible solutions are now asking people are now willing to pay good money for good quality. “Respect, trust and stability now more count as before and these companies and sellers know that purchasing and investment decisions now are taking longer decision makers busy currently all have” striking arguments and hollow phrases now retired gehorensie physically and mentally fit preparation of prospect and customer conversations must be for this Kraftaktdie now the A and o. What you “can do specifically to operate more successfully in the current competitive pressure: stop sell communicate with customers and prospective customers coordinate you marketing and sales approach you systematically ahead are you lean” increase the value of your products and services increase you nor even the value of your products and services neglecting the service does not ask for recommendations increase you the blows