The General Secretariat of penitentiary institutions, within the Ministry of Interior, has awarded to Axpe Consulting responsible for the tasks of technical support and helpdesk support. AXPE Consulting will perform this service over the next three years, being responsible for giving support to the users of the central services in the following aspects: attention In-Situ to the demands of the users of office automation and networks of central services. I support users in the handling of various Office applications installation, configuration, customization and software update in personal computers and printers that constitute the basic equipment of the users workstation. Control of faults occurring in the equipment, as well as the guarantees associated to them. Coordination with maintenance and repair companies. Incidents or malfunctions of Office applications and other application software solution: opening, tracking and closing of incidents. Management and update of the inventory of equipment in the application used by the SGIP configuration of BlackBerrys or similar systems of senior management of the BB Management Server Blackberrys or similar environment system management of anti-virus management services of printing monitoring systems. Axpe Consulting is a company of national capital, specialized in consultancy, projects of system integration and Outsourcing in the global environment of the information technology. He collaborates with the most important national and international companies, providing the experience and knowledge accumulated by its consultants, and providing the best solutions adapted to the different needs of your customers, quickly and flexibly.