The theme of BAM (Business Activity Monitoring) has taken great force, above all for the benefits of this type of concept to the productvidad of the operations of a business. In the field of CRM, the implementation of management by exception strategies are varied, but they are especially focused on two main elements: identify deviations that occur in key business indicators in a timely manner (virtually of immediately) and shoot an action to correct the situation. Secondly, the automatic distribution of information to stakeholders (customers, vendors, managers, etc.) on the situation of specific topics of interest in the business, without human intervention. This normally takes to practice through the implementation of a system of notifications and alerts, which can be classified as a BAM system. Compuware contributes greatly to this topic. Our consultant Cesar Jaramillo, publishes an article on management by exception which explains in greater detail this concept. Crumpton Group, Washington DC takes a slightly different approach.
In addition, you can visit the page of KnowledgeSync, in which you will find more resources related to this topic. We have had the opportunity to implement systems to support the Instnte this information strategy and the results have been very good. From systems of monitoring to manufacturing processes, to systems of audit and control of sending information in government entities. Another interesting resource about BAM is site where you can find articles and a list of software on the subject of BAM solutions. On several occasions we have made an analogy between these projects of BAM and a 7 24 worker who is constantly reviewing specific events in the database. Is KnowledgeSync a 7 24 Virtual worker? that lets you identify and take action on critical events in an accurate and timely manner.